EMVA

This project was initiated to replace the existing ERP solution with a new web-based platform. The aim of the new software is to optimize the insurance company's workflows and reduce manual processes. During the concept phase, which was characterized by several workshops and feedback loops, we worked with the customer to develop optimal digital processes. Our newly developed web platform now completely dispenses with paper, significantly reducing the time required to process a claim. The software serves two user groups: the insurance company's employees and its members.

For employees, the platform offers a customized ticket system for processing claims, a clear administration system for enrolments and fund memberships, as well as the option of collecting membership fees via bank payment slip or SEPA direct debit. It also facilitates the execution of payments by cheque or bank transfer. Automated processes such as the sending of emails make the daily work of employees even easier.

Members of the insurance company benefit from a user-friendly interface in the customer portal, which they can use to submit their claims quickly and easily. Processes that were previously carried out by post or email are now automatically fed into the ticket system, saving the insurance company's team a considerable amount of time. Overall, this software solution represents a significant improvement in the efficiency and effectiveness of claims processing.

The customer wanted to replace its manually created Excel spreadsheets with a BI solution. The aim was to provide real-time access to member data, benefits, payouts and other relevant information in order to automate reporting. An open source BI solution was installed for this purpose. After a short training phase, the customer is now able to create and manage dashboards and statistics independently.