- Client
- Netikom Srl
- Expertise
- Concept, Design, Development, Hosting
- Technologies
- PHP, Laravel, PostgreSQL, Javascript, React, Next.js
- Link
- https://portal.netikom.it/
Netikom, an Internet provider from Bolzano, offers in South Tyrol ULTRAFAST FIBER BROADBAND. Companies can adjust bandwidth independently. Netikom’s core: five experts combining strengths to innovate and drive progress. Focus: ultra-fast Internet, innovation, and customer contact, supported by partners Quickcom and Systems.
About the project
Customer portal that guarantees customers transparency and an overview of their aquired contracts and services. In addition, the customer is always informed about the status of his product.
In order to guarantee direct customer contact not only on a physical level, but also to maintain it digitally, we have designed a tailor-made customer portal for Netikom. This gives customers access to their own area, where numerous services are concentrated in one place. At one point you can find an overview of the purchased services, at another you can view your own invoices and important documents. The customer is always kept up to date with news about various services, maintenance or other information that could be important. Communication with Netikom employees is possible via a ticket system or sales enquiries. If something is wrong with the Internet connection, the customer can call up its current status. All in all, the customer portal offers a comprehensive overview and transparent insight into everything that connects the customer to Netikom.
- Personal customer area
- Multiple services and API integrations
- Continuous information synchronization and status updates
- News
- Support
- Bills and Documents
Customer feedback
As an innovative startup in telecommunications, we were looking for a local and young partner who could assist us in software development. A partner who shares our company philosophy: FLEXIBILITY, FOCUS and EFFICIENCY.
During the project phases, we got proof that we have made the right choice with AboutBits. They were able to transform our needs and ideas into technology and design. The cooperation was always accompanied by positive energy. Thanks to the fast and direct communication, we were able to put our web portal online and make it available to our clients earlier than planned.
- Georg Herbst
- CTO
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