- Netikom, 2020
- Development, App
About the client
Netikom is an Internet service provider from Bolzano. They are the first provider in South Tyrol to offer an ultra-fast Internet with fiber optics. Or as Netikom itself describes it: ULTRAFAST FIBER BROADBAND. Their customers, in particular companies, have the option of adjusting their bandwidth independently as required and at any time. The heart of Netikom: an alliance of five clever minds. Their mission: to combine their strengths, experience and professionalism in order to make a difference in the local economic landscape and to drive progress. The focus is not just on ultra-fast Internet, but on innovation and direct customer contact. Netikom also counts on strong partners, having on its side the South Tyrolean companies Quickcom and Systems.
About the project
In order to guarantee direct customer contact not only on a physical level, but also to maintain it digitally, we have designed a tailor-made customer portal for Netikom. This gives customers access to their own area, where numerous services are concentrated in one place. At one point you can find an overview of the purchased services, at another you can view your own invoices and important documents. The customer is always kept up to date with news about various services, maintenance or other information that could be important. Communication with Netikom employees is possible via a ticket system or sales enquiries. If something is wrong with the Internet connection, the customer can call up its current status. All in all, the customer portal offers a comprehensive overview and transparent insight into everything that connects the customer to Netikom.
- Personal customer area
- Multiple services and API integrations
- Continuous information synchronization and status updates
- Bills and Documents
With this customer portal, Netikom wants to emphasize the closeness to its customers and the value of personal contact. This is guaranteed by the fact that the portal provides transparent insight and a detailed overview. Each service can be viewed in detail and its status can be requested on demand at any time. In addition, customer service is relieved, as customers can pick up relevant information themselves when needed. This actually also saves time to the clients themselves, as there is no need to wait in a queue or for a ticket confirmation. And if a personal contact is necessary, there is still the ticket that can be used.
During the project phases, we got proof that we have made the right choice with AboutBits. They were able to transform our needs and ideas into technology and design. The cooperation was always accompanied by positive energy. Thanks to the fast and direct communication, we were able to put our web portal online and make it available to our clients earlier than planned.